プライバシー・利用規約

相談リクエストとコンバージョン計測

リクエストに使用する情報: MySeoulDocは、氏名、国番号、電話番号、選択したクリニック、施術またはイベント、希望日時、お問い合わせコードを受け取ります。これらの情報を相談リクエストの処理、選択したクリニックへの共有、その後のご連絡に使用します。リクエストの送信は予約の確定ではありません。
広告とウェブサイトの計測: 取得できる場合、広告クリック識別子（gclid）、キャンペーン情報（UTM）、アクセス日時、セッション参照コード、Google AnalyticsのクライアントIDを収集します。ウェブサイトへの訪問、相談リクエスト、その後のメッセンジャーでのやり取りを関連付け、コンバージョンを計測し、問い合わせにつながったキャンペーンを把握するために使用します。計測イベントには、クリニック、選択した施術やイベント、チャネル、リクエストの状態が含まれることがあります。氏名と電話番号は、当社のGoogle Analyticsイベント項目には含めません。
情報の提供先: MySeoulDocと選択したクリニックが、相談対応のために連絡先とリクエスト内容を使用します。Google Analytics 4とGoogle Adsが有効な場合、ウェブサイト分析と広告コンバージョン計測のために計測データがそれらのサービスへ送信されます。セッション参照コードを使って、計測記録と相談リクエストを関連付けます。
メッセンジャーで相談を続ける場合: WhatsAppまたはLINEを選びリンクを開くと、選択したメッセンジャー事業者にリンクの情報と入力済みのメッセージ内容が渡ります。リクエスト送信後のメッセージには、氏名、お問い合わせコード、クリニック、施術やイベント、希望日が含まれる場合があります。実際にメッセージを送るかどうかは、そのアプリ内でご自身が選択します。MySeoulDocとクリニックは、コードを使って会話とウェブ上のリクエスト、流入元キャンペーンを関連付けます。メッセンジャー事業者による情報の取り扱いには、その事業者のプライバシー規約も適用されます。

Article 1 (Purpose)

These Terms and Conditions govern the rights, obligations, and responsibilities between the company (hereinafter referred to as "MySeoulDoc") and users regarding the services provided by MySeoulDoc through its website and application (hereinafter collectively referred to as "Platform").

Article 2 (Definitions)

"MySeoulDoc" refers to the entity that provides the services and operates the Platform, allowing users to access and use various services.
"User" refers to any individual who accesses the Platform and uses the services provided by MySeoulDoc under these Terms and Conditions.
"Member" refers to a user who has completed the membership registration process by providing personal information and agreeing to these Terms and Conditions, thereby continuously receiving information from MySeoulDoc and using the services provided.

Article 3 (Display and Revision of Terms and Conditions)

MySeoulDoc shall display these Terms and Conditions, including MySeoulDoc’s name, representative’s name, business location, contact details, business registration number, e-commerce business registration number, and personal information protection officer, on the initial screen of its website so that users can easily access them.

MySeoulDoc may revise these Terms and Conditions within the scope permitted by applicable laws such as the Act on Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions.

In case of revision, MySeoulDoc shall announce the revised Terms and Conditions at least seven (7) days before the effective date, specifying the changes and their reasons. However, if the changes are disadvantageous to users, MySeoulDoc shall provide a minimum of thirty (30) days’ notice.

Users who do not agree to the revised Terms and Conditions may terminate their membership and discontinue using the services. If a user does not explicitly express their refusal within the notice period, they shall be deemed to have agreed to the revised Terms and Conditions.

Article 4 (Provision and Modification of Services)

MySeoulDoc provides the following services:

Information provision and sales contracts for products and services directly sold by MySeoulDoc
Brokerage services for sales contracts between guides and users
Other services designated by MySeoulDoc

In brokerage services, MySeoulDoc only provides a platform to facilitate transactions and does not bear any responsibility for the transactions themselves.

MySeoulDoc may modify the content of services due to product unavailability or technical changes, providing prior notice where necessary.

MySeoulDoc may entrust part of the services to third-party affiliates as deemed necessary.

Article 5 (Service Interruption)

MySeoulDoc may temporarily suspend service provision due to maintenance, system updates, technical failures, network issues, or other unavoidable circumstances.

If MySeoulDoc ceases service provision due to business transitions, mergers, or other reasons, it shall notify users in accordance with Article 8.

Article 6 (Membership Registration)

Users may apply for membership by providing the required information in the registration form and agreeing to these Terms and Conditions.

MySeoulDoc may refuse membership registration in the following cases:

If the applicant has previously lost membership due to a violation of these Terms and Conditions
If false information is provided during registration
If registration is deemed significantly disruptive to MySeoulDoc’s technical operations

Membership is established when MySeoulDoc notifies the applicant of acceptance.

Members must immediately notify MySeoulDoc of any changes to their registered information.

Article 7 (Membership Termination and Restrictions)

Members may request to withdraw from membership at any time, and MySeoulDoc shall promptly process the request.

MySeoulDoc may suspend or terminate membership in the following cases:

If false information was provided during registration
If the member fails to fulfill payment obligations for purchased products or services
If the member interferes with other users’ service usage or engages in unauthorized activities
If the member engages in illegal activities, violates public order, or contravenes these Terms and Conditions

If a member repeats violations after being restricted, or if the cause of restriction is not corrected within thirty (30) days, MySeoulDoc may permanently revoke membership.

Article 8 (User Notifications)

MySeoulDoc may notify members via the email address provided during registration.

General notices applicable to multiple users may be posted on the website for at least one (1) week instead of individual notifications.

Article 9 (Management of User Content)

MySeoulDoc may delete user-generated content without prior notice if it:

Defames or slanders other users or third parties
Violates public order or morality
Contains unauthorized advertisements
Infringes intellectual property rights or other legal rights
Contains false information or inappropriate content

MySeoulDoc is not responsible for any damage caused by user-generated content unless it results from MySeoulDoc’s intentional misconduct or gross negligence.

Article 10 (Information and Advertising)

MySeoulDoc may provide users with necessary information via announcements, email, SMS, or phone.

MySeoulDoc is not responsible for damages incurred by users due to interactions with advertisements displayed on the service.

Article 11 (Payment Methods)

Users may pay for products and services using the following methods designated by MySeoulDoc:

Bank transfers, virtual accounts, or real-time wire transfers
Prepaid cards, debit cards, and credit cards
Electronic payment methods such as PayPal and digital wallets
Any other payment methods approved by MySeoulDoc

Article 12 (Coupons and Points)

MySeoulDoc may issue coupons and points for use in purchases.

Coupons and points are subject to specific terms and conditions set by MySeoulDoc, including expiration periods and usage limitations.

Points are non-transferable and cannot be exchanged for cash.

Article 13 (Liability and Disclaimers)

MySeoulDoc is liable for damages caused by its intentional or gross negligence.

Users are responsible for damages incurred due to their violation of these Terms and Conditions.

MySeoulDoc is not liable for service disruptions caused by force majeure, third-party issues, or user negligence.

Article 14 (Governing Law and Jurisdiction)

Disputes between MySeoulDoc and users shall be governed by the laws of South Korea.

In case of litigation, the jurisdiction shall be determined according to applicable laws.

Article 15 (Special Provisions)

Matters not specified in these Terms and Conditions shall be governed by relevant laws and industry practices.